Visit this section to access answers to all frequently asked questions about the Credi software and how the service works.

I’M NEW TO CREDI / GENERAL is a world-first relationship-lending platform that empowers ‘The Bank of Mum and Dad’. It is an efficient, cost-effective means of formalising loan agreements between family members, friends and businesses. It reduces the stress, heartache and potential for court action.

Credi is a web-based app specially designed to allow you to create, manage and automate your personal lending with friends, family members and business acquaintances. Credi does not lend money, it is simply the software that helps you manage and formalise your lending and borrowing with another party. Credi is designed and commercialised by Credi Pty Ltd Australia (Credi).

No, Credi Pty Ltd is not a money lending company. At Credi, we only provide you with the Credi platform to facilitate the management of your loan information, formalise it, track repayments and record updates.

No, we don’t perform credit checks or any other credit assessment. The creditworthiness of a borrower is determined only by the lender who knows the borrower well (and vice versa). We have no control over and do not guarantee the ability or intention of any borrower to repay a loan.

Credi does not guarantee repayment of loans. Lenders fund loans at their own risk and goodwill to help out a friend, family member or business acquaintance.

Credi is not a lending marketplace and does not connect users to lenders. Credi is simply a platform that a lender and borrower use to facilitate their loan, making the process easier to manage and formalised all in one place.

Credi allows you to build your loan, varying terms such as loan amount, term, interest rate, repayments using the loan builder functionality until they are right for you. Then you personalise the loan request and send it to one or more people, accept, negotiate or reject offers and once two parties agree, a loan agreement is e-signed. Communications and alerts will advise of forthcoming repayments on the due date and the repayment will be recorded or amended and the loan record updated.

The Borrower and Lender deal directly with each other, setting up the loan parameters, negotiating and agreeing on the document.

A friends, family and businesses relationship loan is a type of Peer-to-Peer lending (P2P). These types of loans are part of a fast growing trend of people lending/borrowing money to each other without the intermediary of a bank or financial institution. Often P2P loans are unsecured loans, which means the lender does not require the borrower to pledge assets or belongings as collateral.

Credi is a web-based application accessible from any device. There is no download required at all.

Yes, Credi works across all devices: desktop, laptop, tablets and mobile.

At Credi, we have a clear and simple fee structure. All loans on the Credi platform under $2,000 are free of charge. For loans over $2,000, Credi charges a one-off fee of $88 AUD including GST.

This enables repayment reminders to the borrower and also allows you to manage the status of your repayments, add additional repayments as they occur.

Credi is offered to over 50 countries around the world. calculates loans in the currency of your selected country and the Credi loan agreement is governed by the law in the country that the borrower resides in. This may mean that Credi is applicable and usable by you.


Yes, you can! The way to build an interest only loan in the Credi platform is to enter the same amount in the fields ‘loan amount’ and select ‘balloon amount’, as well as entering your interest rate of course. The periodic repayment schedule will then reflect interest only payments with the final payment being the loan principal.

The Credi platform supports the following browsers listed below:

  • Chrome 54 and later
  • Firefox 48 and later
  • Safari 10 or later
  • Microsoft Edge

Unfortunately, Credi does not support any version of Internet Explorer.

For the best experience, we recommend downloading the newest version of your preferred browser.

To make sure works to the best of the platforms ability we suggest checking your browser settings:

  • Make sure cookies are enabled in your browser so all elements of our application work as expected.
  • Pop-ups and JavaScript should be enabled in your browser, so you can view errors, alerts and preview screens.
  • The minimum screen resolution should be set to 1024 x 768 for optimal viewing. If you’re using a Netbook, try setting the resolution to 1200 x 800 if you’re seeing things out of place in the application.
  • The latest version of Flash and/or HTML5 is required to view any of the videos on our site.


On the Manage Loan page, below your agreement details, you will see the Manage Repayments section. Here you can view your repayment schedule and your repayment transactions.

At the top of the repayment schedule, you’ll see the initial disbursement amount. This is the full amount lent. Below this is the repayment schedule with the planned transaction dates and amounts. Lenders can mark previous repayments as Overdue, Cancelled or even Forgiven. Repayments will be marked on the schedule automatically as Cleared unless specified otherwise.

Future repayments can only be Cancelled or Forgiven. The borrower is automatically notified by email as changes are made.

Borrowers also have the ability to stop individual repayment reminder emails in this section.

To add manual payments click on the ‘Loan’ icon at the top of the dashboard page. From the list of loans, click on ‘Manage’ icon from the loan to add the extra payment (right-hand side). Scroll down the ‘manage a loan’ page up to the ‘Manage Repayments’ section and click on the ‘Add a Payment’ button. Enter the extra payment details such as date, status (mark as cleared), amount and click done.

Credi  allows you to mark a loan as cancelled inside the platform. This will notify both parties of the loan cancellation, once agreed the loan will be marked as cancelled in your Credi account. The ‘Cancel Loan Action’ is under the ‘Loan Action’ drop down on the top right of the manage loan page.

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